Everything You Need to Know

Here are the most common questions we get from clients — answered clearly and directly. Still have questions? Reach out anytime.

Website Builds

We aim to launch most sites within 3 days after you submit your content. Our internal goal is to build each one within 1 day. Visit our Process page for a full breakdown of how it works.
No. While we use optimized templates as a starting point, every site is customized with your branding, layout preferences, messaging, and content. The final result is always unique to your business. Learn more under the Website Builds section of our Process page.
You’ll choose from several professionally designed templates before we begin. Take a look at our Process page for more details.
Not at all. We’ll guide you through the content-gathering process. Learn how it works on our Process page.
While our process starts with a professionally designed template, the final website is completely customized to reflect your business. We tailor the visuals, content, color scheme, fonts, layout options, and branding to you — not to mention your unique logo, service offerings, and testimonials. Think of the template as a starting point — like a blank canvas with a strong structure. What truly makes a website unique and effective isn’t just the layout, but the content, the messaging, and how well it resonates with your audience. That’s where our customization process shines. Visit our Process page to learn more.
All of our sites are built with WordPress, hosted on Cloudways, and powered by Beaver Builder. See the full tech stack and tools on our Process page.
Yes. You’ll have full ownership of your website content, files, and domain. If you ever cancel your plan, we’ll provide a backup or help migrate your site.
We don’t currently offer fully custom design services. However, the customization we offer within each template is extensive — enough to make your site look and feel original. See examples on our Process page.

Hosting & Maintenance

We handle plugin updates, speed optimizations, uptime monitoring, spam cleanup, and ongoing support. For details, see the Website Hosting & Maintenance section of our Pricing page.
Yes. If you’re on the Pro Presence or Full Online Business Hosting & Maintenance plan, you get unlimited revisions. See the full breakdown on our Pricing page.
You can email us or use the portal. Unlimited edits are included in some plans — you can find more details on the Services page.
Unlimited edits are intended for reasonable ongoing updates within your website’s existing structure. This includes content changes, image swaps, blog publishing included in your plan, and minor updates. Major redesigns, new functionality, custom development, or large-scale changes may require a separate quote.
None. You’ll only pay what’s clearly listed on our Pricing page. No surprises.
Absolutely. Plans are flexible and can be upgraded or changed at any time. Depending on your current billing cycle, plan changes may take effect immediately or at the beginning of your next billing period. Contact support if you need assistance.

You can also read our Terms of Service for details.
Yes. You may cancel your Hosting & Maintenance or Consulting & Management subscription at any time. Monthly and annual plans both remain active until the end of the current paid billing period. Cancellation prevents future renewals but does not result in prorated refunds.

You can also read our Cancellation Policy for details.

Consulting & Existing Sites

Yes — that’s exactly what our Website Consulting & Management service is for. We start with a free audit, then offer migration, hosting (if desired), and full support. Learn more on our Services page.

Payments & Ownership

No — all purchases are final. Subscription services, including annual plans, are non-refundable once billed. We strongly recommend booking a call before placing an order.

You can also read our Terms of Service for details.
Website builds are paid upfront. Ongoing Hosting & Maintenance and Consulting & Management services are available with both monthly and annual billing options. Annual plans include discounted pricing in exchange for a longer-term commitment.

Pre-Sale Questions

Yes — and we encourage it. Please book a call to go over your project, the process, and anything you’re unsure about before placing your order.
Most websites are delivered within 3 days. For a full breakdown of our build tiers and what’s included, visit our Pricing page.
Yes. Annual subscriptions are offered at discounted pricing compared to paying month-to-month, with savings starting at over 37% and reaching up to 40% depending on the selected plan. Annual plans are designed for clients looking for long-term support while reducing overall costs.
Your subscription remains active until the end of your paid annual term. Cancellation prevents future renewals but does not provide a prorated refund for unused time.
Something Else?

I have a unique need. Can you still help?

Most likely — just contact us and let’s talk through your project.

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