Last updated: 08 January 2026
This Refund & Cancellation Policy explains how refunds, cancellations, and billing are handled for services provided by Syba Digital. This policy is intended to be read together with our Terms of Service and does not override them.
1. General Refund Policy
All purchases made through Syba Digital are final.
Due to the nature of digital services and the time and resources allocated immediately after purchase, we do not offer refunds for:
- Completed or partially completed website builds
- Subscription time already used
- Client delays, non-responsiveness, or failure to provide required materials
- Change of mind after work has started
If you are unsure whether a service is right for your needs, we strongly recommend booking a consultation call before placing an order.
2. Website Build Services
Once a website build order is placed and onboarding has begun:
- No refunds will be issued after work has started
- Delivery timelines depend on timely completion of the Content Gathering Checklist and client responsiveness
- Delays caused by missing content or approvals do not qualify for refunds
If a project is paused due to lack of client input, work may resume once all required materials are received, subject to availability.
3. Subscription Services (Hosting, Maintenance, Consulting)
Ongoing services are billed on a recurring monthly basis via WooCommerce Subscriptions.
- You may cancel a subscription at any time by contacting support at support@sybadigital.com
- Cancellations take effect at the end of the current billing period
- No refunds are issued for partial months, unused time, or previously billed cycles
Upon cancellation:
- Hosting and maintenance services will end at the close of the billing cycle
- Clients may request a site backup or migration prior to service termination
4. Failed Payments & Billing Issues
If a subscription payment fails:
- We may retry the payment automatically in accordance with our payment processor’s policies
- Services may be paused or suspended if payment remains unresolved
- Continued non-payment may result in service termination
Clients are responsible for ensuring billing information remains accurate and up to date.
5. Exceptions
Refunds or credits may be issued only at our sole discretion in rare circumstances where services cannot be delivered as agreed due to factors solely within our control.
Any such exceptions do not establish precedent or modify this policy.
6. Policy Changes
We reserve the right to update or modify this Refund & Cancellation Policy at any time. The most current version will always be published on this page and applies to all new and existing clients unless otherwise stated.
7. Contact Us
If you have questions about this policy or need help managing a subscription, please contact:
Email: support@sybadigital.com